Töösisu kirjeldus
🌟 Customer Support Specialist 🌟
with Swedish, Danish and/or Norwegian language skills
“Hej hej alla kära kunder! / Hej hej kære kunder! / Hei hei alle kjære kunder!” ✨📢
Would you like to spend your days talking to happy customers and skilled carpenters? To people who never have any challenges, questions or worries? Customers who always order the right product, use it exactly according to the instructions and always cancel their orders in good time?
Then you don’t need to read on – because at Klar we work with real people. Our customer support team listens to joys and solves problems every day, truly supporting our customers 💙
Now you also have the chance to join this great team and contribute to keeping our customers happy. We are looking for a team member who speaks Swedish, Danish or Norwegian fluently and has a slight background in online customer support.
Are you ready to be the warm and friendly voice of Klar? Do you have the ability to make customers feel genuinely heard and cared for? Then this might be just the opportunity for you!
What will your role be?
As a Customer Support Specialist you’re not just answering calls, emails or messages – you’re our go-to person who is:
* a guide in the world of our products,
* a solver of issues and claims,
* a calm and steady support in difficult situations.
And above all: a real person for real people.
Klar is not a typical online store. We’re the “architects behind the curtain” who bring customers the best windows and doors combined with top-level digital experience.
Imagine buying windows and doors online without any headache at all. That’s exactly what we do – purchasing our products on the web is so easy that we’ve even won awards for it. In addition, we’ve started an exciting new journey in the B2B sector, where you can also make your mark.
Ootused kandidaadile
To shine at Klar, we expect you to have:
* Swedish, Danish or Norwegian language skills at such a high level that it can practically be considered your native language. You also have excellent English skills, both spoken and written.
* Great communication skills and a proactive attitude – a CAN-DO mindset is very welcome 🧢.
* Problem-solving skills that are sharp enough to almost cut glass (figuratively, of course!).
* Confidence and experience using customer support tools (we use Freshdesk, Monday.com and Notion).
* Genuine customer centricity – it’s part of your DNA 🧬.
* Willingness to work on-site in our Tartu or Tallinn office – we like being together as a team.
Previous experience is not a must ⭐️, but experience in a customer support center or communicating on B2B online platforms will be an advantage.
Võimalused
Your to-do list 💯
Ready for a role that’s as appealing as a double-glazed window on a cold winter night? Then read on.
As a Customer Support Specialist you will:
* Be the warm and friendly voice of our company on the phone for both B2C and B2B customers.
* Answer inquiries and messages across different channels.
* Help customers understand our products and find solutions to their questions.
* Receive, assess and close claims related to Klar orders quickly and decisively. No “dragging things out” culture here – communicate, close and move on!
* Communicate excellently even with dissatisfied customers – professionally and calmly. You are a true Klar brand ambassador in every situation.
Why you’ll enjoy working at Klar
* You’ll have the chance to make a real impact on a smooth and positive customer journey 🌱.
* You’ll work in a cool and ambitious team in our Tartu office.
* A scale-up environment and energy – not quite a start-up, but also not a big indifferent corporation where you disappear.
* Stebby – we support your wellbeing and active lifestyle.
* 1 Care Day per quarter – a day dedicated just to yourself.
* 5-week Sabbatical after 5 years at Klar (rest, enjoy and travel!) 🌴.
* Last, but not least – unforgettable team events with all our Klar people 🎉.
When are you “Klar”?
Do you feel ready to contribute to good energy every day and create genuinely valuable moments for our customers?
Get in touch with us and send your CV along with a short introduction explaining why you would be a great fit for this role. We will reach out to suitable candidates on an ongoing basis.
At Klar we don’t just open doors — we create opportunities!
Join our team and help make buying windows and doors an exciting experience, not just another chore on the to-do list.
Kandideerimine
Kandideerimine kestab kandideerimisperioodi lõpuni.