Töösisu kirjeldus
We are looking for a 🌟 Customer Happiness Specialist 🌟 to join our mission-driven startup. Your task will be to guarantee our users’ happiness by attending to their worries and questions via e-mail. You will be the first line of defence as well as a key player in building trust towards the company. Being part of a startup also comes with various opportunities to help solve intriguing challenges on a company level and work closely together with experts from different departments. Personal growth along side with the company growth 🤝
Responsibilities:
1. Solve problems and answer questions from our users via email and social media
2. Gather feedback for the product team to improve the site and prevent problems/questions from recurring
3. Help to renew and improve the knowledge base, so the users can easily find answers to their questions themselves
4. Contribute to the overall health of the site by helping users better their listings, promoting great content and removing unsuitable listings
5. Work closely together with the team to better processes, set goals and meet those goals
Ootused kandidaadile
1. Interest in sustainable fashion
2. Excellent communication and self-expression skills
3. English and Latvian - fluent in speech and writing (C1+ or native level)
4. Great at working with a team
5. Previous customer experience is a plus
6. Higher education
7. Great computer skills
8. Located in Estonia
9. Willingness to work full time (part-time arrangements can be discussed)
Võimalused
1. Opportunity to grow with an international startup
2. Flexible working hours and decent pay
3. Options – gain ownership of the company
4. Absolutely amazing colleagues
5. A modern work environment with a HQ in Tallinn and perks like free parking
6. Opportunity to gain unique experience working with various foreign markets
7. An opportunity to contribute to making fashion consumption more sustainable
Kandideerimine
Kandideerimine kestab kandideerimisperioodi lõpuni.